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Frequently asked questions

• How do I build my online presence?

  So much of your personal brand is built around your online presence. In fact, everything you do, say, post, comment or share on the Internet represents your brand. With our Website Builder and other tools offered in our affordable Shared Hosting plans, finding success with your online brand is easy.

• What is Shared Hosting?

  Shared Web Hosting is an entry-level type of web hosting where one physical server hosts multiple websites (and often hosts hundreds of users). Since each user gets (“shares”) a section of that individual server where they can host their website files, this keeps costs low. Here users share system resources on-demand, receiving a percentage of databases, disk space, CPU, RAM as well as email and FTP accounts. Other resources include the single MySQL server, Apache server, and mail server. Considered the most cost-effective option, Shared Hosting providers offer enough resources for any small business or website.

• What is Shared Hosting best for?

  Shared Hosting plans offer the most affordable way to get a site online — because the costs of maintaining a server are split among multiple users. This style of hosting is ideal for every startup, small business, or personal website.

• How do I start using my Shared Hosting account?

  To turn your new Shared Hosting account into a professional personal website, simply follow these step-by-step instructions

• What is cPanel and how do I use it with Shared Hosting?

  cPanel is a control panel that acts as a separate account, designed for managing your Shared Hosting service on the server. You'll be able to build your website with our Website Builder, as well as upload and manage files, create email accounts, and check the stats of your sites — all in one place. Your cPanel login details are found in your Welcome Email.

• What is cPanel and how do I use it with Shared Hosting?

  cPanel is a control panel that acts as a separate account, designed for managing your Shared Hosting service on the server. You'll be able to build your website with our Website Builder, as well as upload and manage files, create email accounts, and check the stats of your sites — all in one place. Your cPanel login details are found in your Welcome Email.

• What is a domain name?

  A domain name is your website's unique address on the internet, like kawigraphics.com. It’s what users type in the browser to access your site

• Why do I need a domain name?

  A domain name gives your website a professional identity, makes it easier for people to find you online, and enhances your brand credibility.

• What is the difference between a domain name and web hosting?

  A domain name is your website's address, while web hosting is the service that stores your website’s content and makes it accessible online

• How do I register a domain name?

  You can search for your desired domain name on our platform, check its availability, and complete the purchase process.

• What is WHOIS privacy protection, and do I need it?

  WHOIS privacy protection hides your personal information (like name, email, and phone number) from the public WHOIS database. It’s recommended to protect your privacy and reduce spam

• Are there any additional fees for domain registration?

  Typically, the registration fee is all-inclusive. However, add-ons like WHOIS privacy protection or premium domains may have additional costs.

• What happens if I forget to renew my domain?

  If you forget to renew, the domain will enter a grace period where you can still renew it (usually with a late fee). If not renewed, it may become available for others to register.

• Can I set up auto-renewal for my domain?

  Yes, we offer an auto-renewal option to ensure you never lose your domain due to missed payments.

• Can I transfer my domain to your platform?

  Yes, you can transfer your domain to us. Ensure it’s unlocked and you have the authorization code from your current registrar.

• Is there a fee for transferring a domain?

  Yes, a transfer fee applies, which typically includes a 1-year renewal of the domain.

• How long does it take to transfer a domain?

  Domain transfers usually take 5–7 days, depending on the domain extension and the current registrar's policies.

• How long does it take for a domain to become active after registration?

  Domains are usually active within a few minutes to 24 hours after registration.
   

• Can I point my domain to an existing website?

  Yes, you can update the DNS settings to point your domain to your website's hosting provider.
   

• What is DNS, and why is it important?

  DNS (Domain Name System) translates your domain name into an IP address so browsers can load your website.