Web Hosting

Frequently asked questions

• How quickly will my website be set up?

  New hosting accounts are activated within 30 minutes of payment confirmation. If you're migrating an existing website, we typically complete migrations within 24-48 hours with zero downtime

• Can I upgrade my hosting plan later?

  Absolutely! As your business grows, you can seamlessly upgrade to higher-tier shared hosting, VPS, or dedicated servers. We'll handle the migration, and you'll only pay the difference in cost.

• Do you offer refunds?

  Yes. We offer a 30-day money-back guarantee on all hosting plans. If you're not satisfied for any reason within the first 30 days, contact us for a full refund.

• Is my data safe with Kawigraphics?

  Yes. We implement multiple security layers including firewalls, malware scanning, DDoS protection, and daily backups. Your data is stored in secure facilities with redundant systems.

• Can you help me build my website?

  Yes! In addition to hosting, we offer website design and development services. Contact our team to discuss your project requirements and get a custom quote.

• What happens if my website gets hacked?

  We include free malware removal with all hosting plans. If your website is compromised, our security team will clean it and restore it from backups at no additional cost.

• Do you support WordPress?

  Yes. WordPress is fully supported and optimized on all our hosting plans. We offer one-click WordPress installation, automatic updates, and WordPress-specific support.

• Can I host multiple websites on one account?

  Yes. Our hosting plans support multiple websites (addon domains). Check your hosting plan details for the number of websites allowed.

• How do I transfer my domain to Kawigraphics?

  Transferring your domain is simple. Unlock it at your current registrar, get the authorization code, and initiate the transfer through our domain transfer page. The process typically takes 5-7 days. We'll guide you through every step. 

• What payment methods do you accept?

  We accept M-Pesa, Airtel Money, PayPal, Visa, Mastercard, and bank transfers. All payments are processed in Kenyan Shillings (KES) and US Dolars ($).